If there is a problem or discrepancy with an order, contact our Help Desk at {customerservice@wordans.com}.
In order to help us help you, please have your order style number, the colour and quantity details handy. All returns must be approved by our customer service representative, so please contact us via the above email so we can give you a Return Authorization number (RA#).
To exchange a product, you’ll need to first contact our customer service representative in order to obtain an RA#. The items will be returned at your cost. Once we receive the returned item, we will issue you a coupon code for the exchange item. You will be responsible for shipping the exchange to your location.
For any reason, any item can be returned to within 30 days of the purchase date.
To request a Return Authorization and proceed with a return, please contact us at {customerservice@wordans.com}.
Please Note:
Returns are reviewed and processed via our Returns and Financial Departments. Wordans does not retain any personal client information once the refund is processed. Returns are all quality checked and restocked before the refund is issued. The refund process may take up to 21 business days.
Since May 23, 2018, NEEDEN.COM Inc. became the official licensee of Wordans.com in the US. Therefore, NEEDEN.COM Inc. can’t be held liable nor responsible in connection with any matter arising from the use of Wordans.com prior to May 23, 2018, including all orders placed before this date on Wordans.com. All requests regarding the use of Wordans.com prior to this date must be addressed to the former licensee of Wordans.com which is WORDANS USA LLC (401 WEST BAY PLAZA, PLATTSBURGH, NY 12901).